Workplace Concierge - London, United Kingdom - Mitie
Description
Job Overview
Perform reception, administration, organisational and secretarial duties efficiently and effectively on behalf of the building in which you are located.
Main Duties
- Liaise with service providers to ensure delivery of a quality service, on time, to specification
- Be Visible approachable and welcoming face throughout the building
- To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
- Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
- Work to and periodically review and update a standard set of operating procedures
- Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests. To be trained as Fire Warden.
- Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
- Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
- Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a
- Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
- Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time, and that all completed hospitality is collected efficiently this is for ground floor and L
- To set up Teams Calls and provide a first fix response for the onsite AV equipment and MFDs
- Customer support and training of the room booking and visitor management systems
- Raise proactive and customer feedback requests via the Maximo system and ensure each request is managed to satisfactory completion
- Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
- Liaising with Workplace Expercies /FM oversee all contractor activity to minimise impact on site operation and customers
- Raise accident and incident reports via Aria and L&G system and track through to closure
- Provide operational support to any internal events
- Actively seek and review customer feedback, track remedial actions through to closure
- Support with all internal and external audits
- Work flexibly to support out of hour requests and extended hours to self cover operations
- To support the Service Level Agreement by ensuring that all activities are carried out effectively
What we are looking for.
- Friendly and approachable.
- Professional at all times.
- Smart appearance.
- A clear understanding of Health & Safety practices, IOSH certified
- Customer orientated approach
- Enthusiastic and conscientious
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Computer literate (Word, Excel, Outlook Email)
- Able to prioritise own workload.
- Able to work to deadlines.
- IT literate.
- Excellent telephone manner.
- Prompt and reliable
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