Customer Service and Administration Assistant - Kidderminster, United Kingdom - Hatt Kitchens
3 weeks ago
Description
Job description
Customer service/Admin Support - Contract Kitchens £22-25K
Hours: 8:00am - 4:30pm Monday to Friday - Head Office Based in Hartlebury
This role would also involve supporting in the customer care side of the business which would also include logging of jobs and booking in of works with homeowners.
Job Role
To Include but not exclusive to
Working Closely with their contracts manager to support them with internal queries
Consistently provide excellent level of customer service
Maintain and develop professional relationships within the business and our customer base
Understand the needs of the customer base and helping to achieve target deadlines
To support the contracts manager with Plot/Site queries in a fast-paced industry
To process and feedback information to Contracts manager and Customer Care Manager
Logging correspondence
Dealing with customer enquiries
Call handling
Updating relevant databases and files
About You:
- General administration experience
- Excellent telephone manner
- Good computer skills
- Communicates in a clear concise and professional manner
- Able to work in a team
- Passionate about providing the best customer service
- Always maintain a positive and enthusiastic attitude
- Able to work using their own initiative
- Problem solving and logístical awareness
- Exceptionally organised with good ability to multitask
- Excellent time management skills
- High level of accuracy and attention to detail
- GCSE C or above or equivalent in Maths and English
Job Types:
Full-time, Permanent
Salary:
£22,000.00-£25,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kidderminster: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Job Types:
Full-time, Permanent
Salary:
£22,000.00-£25,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kidderminster: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
Customer Service and Admin
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