Head of Digital - High Wycombe, United Kingdom - Coeliac UK

Coeliac UK
Coeliac UK
Verified Company
High Wycombe, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Coeliac UK currently has an exciting opportunity for a
Head of Digital, to
join our team hybrid working, including on site at Coeliac UK Head Office,
High Wycombe. You will join us on a full time
basis. In return you will receive a competitive salary of
£53,000 per annum based on knowledge and experience.


Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet.

We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.


The Head of Digital role:


Key responsibilities of the Head of Digital:

  • Working with the Director of Marketing & Digital to develop and lead the digital solutions across the organisation; including delivering the existing road map
  • Leading and developing the digital team to provide relevant, timely and accurate information and support for CRM and other financial and operational data across the organisation
  • Providing best practice guidance to the organisation on digital execution, including user experience, SEO and content optimisation
  • Providing regular and exceptional reporting on the key metrics for the digital channels, including a weekly dashboard
  • Directly project managing key digital developments including testing and quality control
  • Managing third party service providers ensuring value for money and compliance with SLAs
  • Responding to, and troubleshooting, all digital systems issues managing supplier ticketing systems
  • Monitoring website security and responding to all digital security breaches
  • Conducting content audits to eliminate redundant and/or duplicate information
  • Ensuring compliance with best practice standards and with all laws and regulations

Knowledge, Skills and Experience required for the Head of Digital:

  • Experience in department or large project management, including people and budget management
  • A minimum of five years' experience managing/developing a website
  • A minimum of two years' experience in CRM/database management
  • Experience in developing and managing apps
  • An expert in content management systems and have extensive experience in developing user journeys, optimising user experience and delivering multi variate testing
  • Good knowledge and understanding of W3C Web standards
  • Excellent general IT skills, with the use of MS Project, and MS Visio desirable
  • HTML/CSS and Workbooks knowledge is advantageous but not essential
  • A great understanding of SEO and the impact of actions on search visibility
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