Customer Service - Paisley, United Kingdom - Thermo Fisher Scientific
Description
When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation.
As part of a successful, growing global organization you will be encouraged to perform at your best.With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Senior Customer Service - French
Based in Inchinnan the Customer Service team as part of the
Commercial Operations group, are responsible for supporting our clients throughout the lifecycle including the administrative, quotation, and, order fulfillment phases.
What will you do
Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis
- Manage the process for escalated enquiries and complaints to resolution, without managerial support
- Deal with complex customer requirements, efficiently and professionally as per the service level agreement.
- Maintain daily customer service reports
- Provide expertise, guidance and support to colleagues
- Develop and deliver training and materials to support departmental needs
- Provide cover to the supporting Manager when required
- Other duties as dictated by business need
- Solve / escalate systems issues
- Provide a high standard of customer service support to Life Technologies customers
- Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary
- Plays a critical role in building customer relationships and representing the organization
- Respond and process all telephone enquiries as per the service level agreement
- Maintain and create new customers accounts
- Assess individual customer requirements and direct activities to appropriate departments.
- Adhere to SOP's, SLA's and departmental training guideline
What we looking for ?
- Experienced in Microsoft Office
Strong written and verbal communication skills (French and English Essential)*
- Must have the ability to identify and solve problems and to multitask under deadlines
- Proven track record of customer service experience required, preferably in a call centre/office environment
- Must be selfmotivated, enthusiastic, have a positive attitude, and perform as a team player
- Display attention to detail and accuracy in the workplace
- Good organizational skills and the ability to prioritize and/or delegate effectively
- Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
- Work on your own initiative, work well with others, and lead by example
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