Part Time Service Administrator - Carlisle, United Kingdom - Audi

Audi

Verified Company

Carlisle, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

The Opportunity

As a Service Administrator for Swansway you'll be reporting into the Aftersales Manager you will be responsible for the service-related administration.

Working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

Day to day, you will be present throughout every step of the journey from starting the day with job card preparation through to customer invoicing.

You'll also assist the Service Advisors with customer call backs and update calls.

Part time working hours:
Mon - Thurs : 9.00am - 3.00pm (22 hours per week)

More about the role:

Manage service related administration
Deal with inbound service calls
Meet and greet customers
Push work through with the Workshop Controller and updating Service Advisors
Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
Call backs to customers with update calls
Ensure insurance related documents are completed
Prepare invoices for when customers collect vehicles
Addhoc administration tasks as given from the Aftersales Manager

More about you:

Minimum of 12 months experience working in a dealership
Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
Detail focussed with high attention to detail
Organised and methodical in approach, used to following processes
Must have a valid driving licence

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.

From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts.

All this is supported by our Head Office in Crewe.

But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.

We live Our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years

Benefits of working for Swansway Group: