Customer Service Advisor - Newmarket, United Kingdom - Detail London Ltd

Detail London Ltd
Detail London Ltd
Verified Company
Newmarket, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role Title:
Virtual Care Caller


Reporting to:
Team Leader


Contract Length:
Permanent Part time


Hours:24 hours per week,


Shift/hours 1:
Virtual Carer to work 8am -2pm Wed, Thur, Fri and Sat


Location:
Homebased

Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology


Our video care phone provides vulnerable people with virtual care and support via video - and those with little or no technical ability, are able to connect with loved ones and caregivers.

Many users have already told us that the videophones are having a positive impact on their life with users being able to connect with long lost friends who they haven't seen in years.


As part of this service to support vulnerable people, we are looking to recruit highly motivated individuals to join us as our Virtual Care Callers and play a key role in helping older and vulnerable people to live more independent lives.


What you will be doing:


Working a shift pattern four days out of seven per week (listed above), you'll perform virtual care calls over a video call watching vulnerable people take their medication and also perform a brief welfare check with them to ensure they are okay.


You'll be supporting people of all ages to maintain their health and wellbeing, including those people who are leaving hospital.


There are currently 14 calls to be made with more to be added as people are added to the services.


This will be a role that will need to be covered throughout the week including bank holidays on which you'll be paid at double time.


Essential Skills

  • Excellent interpersonal skills you can build rapport with people easily and are a good listener
  • You are a strong team player, are flexible approach and have good communication skills
  • Good level of general education to GCSE or similar (as a guide 4 GSCE's A*C)
  • Able to work in a fastpaced environment
  • Ability to prioritise and categorise based on information provided and using sound judgement
  • Effective organisation and time management skills. Organised and diligent. Selfstarter.
  • Honesty, integrity and a good team player
  • Empathetic and patient with customers
  • Excellent verbal and written communication skills
  • Detailed and focused individual with a can do attitude to work
  • Willing to work independently or as a part of a team across a variety of different tasks often in a fast paced and unpredictable environment
  • Solid background in both administration and customer service/care
  • Understanding of tech/tech devices

Desirable Education:


  • Level 2 Introduction to Technology Enabled Care or equivalent
  • Relevant additional qualifications e.g. administrative qualifications
  • Health and Social Care qualifications
  • Relevant additional qualifications e.g. Level 2/3 in Health and Social Care
  • Telecare CPD Essential Experience

Helpful

  • Experience (personal, paid or voluntary) of working with disabled adults and older people
  • Knowledge of technology and a passion for it
  • Knowledge and experience of working with Healthcare Professionals
  • Experience of working with a range of partner organisations Experience within a community setting
  • Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate

Job Types:
Part-time, Permanent


Salary:
£12,500.00 per year


Benefits:


  • Work from home

Supplemental pay types:

  • Performance bonus
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