Administrator - High Wycombe, United Kingdom - Purple Panda Recruitment Ltd

Purple Panda Recruitment Ltd

Verified Company

High Wycombe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is looking to recruit an Administrator to join their team.

Following a training period, you will be responsible for supporting the smooth and seamless provision of mobile telecoms services to existing customers, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customer's satisfaction.

The day-to-day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA's.

The role will also involve the management, administration and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience possible.

The duties of the Mobiles Administrator include, but are not limited to:

Order management
Service delivery
Fault resolution
Account set up
Tracking orders
Liaise with customers and suppliers

In order to succeed within this role, you must have strong organisational skills and be a strong communicator at all levels (oral and written).

The ability to multi-task, offer tact and diplomacy and work to deadlines and procedures is key.

In return, you will be given a basic salary from £19,000 to £21,000 per annum DOE with training and development plans and staff bonuses and holiday incentives in place.

Salary:
£19,000.00-£21,000.00 per year

Benefits: