Customer Service Adviser - Nailsea, United Kingdom - Wessex Water

Wessex Water

Verified Company

Nailsea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking to work for us? Great choice as we love it here too

Full and Part time hours available

Perks
***We want you to know all the great perks we offer our valued and engaged team members
-
Office
based so you will enjoy face to face contact with your team and line manager

Opportunity to
buy
or
sell holiday
Pay
increments yearly rewarding your first 3 years of service

-
Performance related bonus of up to 10%

A
health plan which can support you with your health care costs

-
£1000 refer a friend/family scheme:

Life assurance of up to four times your salary

-
Sustainable benefits - including electric vehicle and cycle2work scheme

A range of
family friendly policies include enhanced maternity leave and paternity leave

-
Cashback and discounts from over 1200 retailers
-
Pension scheme of up to 20% combined contribution

25 days holiday
rising to 2 Paid
community day
Our fulltime roles can be 37 or 40 hours it's your choice.

(No weekends or Bank Holiday working here):

We also have cafes, shopping, beauty services and recreational facilities on our doorstep.

Who are we?
***water2business is
the highest rated water company on trust pilot who provide billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over
85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the
heart of everything we do.

What will you be doing?
***From interview to offer we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our
unique onboarding programme.

About you?
***Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver
great customer service through building rapport via our communications, we know you will have a positive "can do" attitude, enthusiasm to learn new skills and the ability to exceed both your own and
our customers' expectations. You have a strong customer focus and the ability to make every interaction memorable for our customers.

You also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative and you will need to be able to demonstrate
resilience and reliability, working to department targets.

You enjoy being part of a
team and working with others but are also able to use your own initiative and assess information to confidently make and implement decisions.

You have the ability to think outside the box, put forward suggestions and are constantly looking for new ways you can develop yourself and the business.

The important stuff
***We pride ourselves on being an
inclusive and
engaging place to work. Our annual
People Promises are based directly on feedback from our team members. Our
committees and
working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our
own people.

In this role you will benefit from our
coaching and mentoring framework and numerous learning and development initiatives from our award-winning team.

We take your career, happiness and general wellbeing seriously.