First Line IT Support Apprentice - Holyport, United Kingdom - QA Ltd

QA Ltd
QA Ltd
Verified Company
Holyport, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer description:


Holyport College provides a joyous and inclusive education which is uncompromising in encouraging each individual to aspire to academic excellence, to learn that embracing opportunity is its own achievement and to understand that a diverse, harmonious andhappy community is the foundation of individual success.


Overview:


Holyport College are looking for a keen and enthusiastic individual who would like to begin an exciting career in IT.

This is a great opportunity to work as part of a dynamic IT team in a local school.


With a wide scope for learning and hands on experience in all aspects of IT ranging from Virtual Infrastructure, server and end point support & much, much more.

This is a great environment for an individual to grow their knowledge and experience through a very hands-on approach.

Full mentoring along with access to industry grade training will be provided.


Duties:
[will be to:]

  • Promote the highest possible standards in customer care, equal opportunities and health and safety practices for the benefit of learners and the wider community served by the School.
  • Safeguard and promote the welfare of children, young people and vulnerable adults served by the School.
  • Respond to helpdeskcalls regarding hardware, desktops and network support and resolve those problems within specified timescales in line with current departmental service levels.
  • Provide ongoing technical support for users of the School systems, including basic training to end users and advice on new technology.
  • Support on the interactive teaching technology eg IWB and provide necessary support, including keeping accurate records of IT asset.

Job Activities:
[will be to:]

  • Answer the Helpdesk calls and maintain the system to keep accurate records of day to day work.
  • Provide technical and software support to users of the School systems, utilising remote desktop and deployment of School standard staff and student images.
  • Log calls with external suppliers to resolve warranty/nonwarranty escalations.
  • Assist in receiving delivery of IT equipment and stock, security marking it and ensuring that it is entered into the appropriate inventory.

What we are looking for:


Skills and experience:


  • Computer literate
  • Familiar with windows operating systems (Windows 10 & 11)
  • Familiar with Microsoft office
  • Any hardware repair skills (desirable)
  • Familiar with IT security (desirable)
  • Knowledge of network cabling (desirable)
  • Passion for IT and hardware
  • Organisational skills
  • Can do attitude, willingness to learn
  • Team player
  • Punctuality
  • Willingness to stay for the long term after the apprenticeship
An Enhanced DBS check will be carried out, as this is an educational establishment.


Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


Find out more here:

Need to know:


  • Occasional out of hours work may be required.
  • Additional access to Industry technical courses will be provided by the school, along with guidance on what the school would like them to study.

Future prospects:


Important Information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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