Customer Services Advisor - Glenrothes, United Kingdom - Kingdom Housing Association

Kingdom Housing Association

Verified Company

Glenrothes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Services Advisor x2

Permanent/Temporary:
Permanent

Application Closing Date: 20th August 2023

Hours:
Part-time - 1x 35 hours per week, 1x 30 hours per week

Location:
Glenrothes

Salary:
£23,924 - £26,362 per annum, pro rata

Job Category/Type:
Customer Services

About us
Our Customer Services Team delivers customer service excellence across all of our operational areas. We include our customers in all aspects of our work, including decision making and service improvement.

About the Role
We have an exciting opportunity to join our Customer Service Team within the Repairs section.

Our Customer Service Team is a one stop shop for customers who wish to obtain housing information and advice, discuss or pay accounts, discuss any tenancy issues and report or obtain advice on repairs and neighbour/service complaints.

You will be dealing with a high volume of engagement from our customers, promoting our services and striving for customer service excellence.

About You

You will have experience of working in a busy call handling environment, have relevant administrative experience and have strong digital skills.

The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure.

You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

Package

We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement and flexible working options.

**Scottish Charity No: SC000874