Support Worker - Kensington and Chelsea, United Kingdom - Look Ahead Housing and Care
Description
Job profile:
- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
Job details:
Job reference
- REQ00441
- Date posted
- 03/02/202 Application closing date
- Blank
- Location
- Kensington and Chelsea
- Salary
- Package
- 40 hours per week, plus 25 days Annual Leave,
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Blank
Support Worker:
Job description
- Recruiting for a Support Workers to join our Homelessness and Complex Needs service in Kensington and Chelsea
Shift Pattern
7.45am/8.00am to 3.45pm/4.00pm, 1.45/2.00pm to 9.45/10pm or mid shift 11 to 7pm
Job Overview:
There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC.
The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties.
The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse.
The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty.
The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.
The hostels are in close proximity to each other and staff will be expected to work across the units. Two of the hostel supports both male and female customers and three are males only.
Support Workers will devise person centered support plans with customers to help them develop the life skills they require to meet their needs and goals.
They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
Skills, Knowledge and Experience:
Essential
- Caring and compassionate towards people in need of care and support
- Ability to keep written records in clear English about the care and support given to each customer including help with medicines
- Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own
- Commitment to nondiscriminatory care practice
- Understanding of the support requirement
Desirable:
- Previous experience as a care worker NVQ level 2 or equivalent
Key Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
- Support customers to maintain their tenancies
- Support to budget and prevent rent arrears
- Assess their practical and emotional needs to incorporate in their support plan
- To develop support plans and risk management plans
- Carry out weekly health and safety checks
- Carry out security duties / welfare checks to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of Management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
Person Specification:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of selfesteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of other
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