Sales and Marketing Assistant - Cheltenham, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Cheltenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OFFICE
Sales and Marketing Assistant

Sales and Marketing Assistant

Cheltenham Hospital | Permanent | Full-Time
Salary Competitive
37.5 hours per week

Nuffield Health Cheltenham Hospital has an exciting opportunity for a Sales and Marketing Assistant to join our successful Sales & Marketing Team.

The successful applicant must have the determination and ability to deliver great results in healthcare sales support, be a team player and maintain their passion to deliver exceptional customer service.

As a Sales and Marketing Assistant, you will:
Provide vital support to the success of the team

Take ownership of enquiries received into the hospital from various stakeholder groups including patients, consultants, GP's and medical secretaries

Be a confident and customer-focused communicator.

Be responsible for maintaining and updating sales leads via a CRM system and following each lead to close, focusing on maximising sales whilst delivering high quality customer service.

Provide support and general assistance to other areas within the Sales & Marketing team as necessary.

Need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.

Ideally be educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent, as well as having good IT and keyboard skills.

Experience within healthcare administration or customer facing environment would be a real advantage.

Key Accountabilities

To act as a patient advisor confidently guiding patients through every aspect of their patient journey from initial enquiry right through to patient discharge.

Gaining an insight and knowledge into all hospital departments that have customer touch points to ensure the patient can be put at ease by clearly outlining expectations of the patient journey from beginning to end.

Support Medical Secretaries and Hospital Bookings Team to ensure that customer requirements and queries are dealt with effectively.

To support the team working with a range of health care professionals to deliver high quality educational and community events to the general public both within the hospital and externally.

Working, on occasion, during the evenings.

To work with central teams including call centre to ensure that hospital product and service information is up-to-date and meets customer requirements in providing the information they need to support healthcare choice decisions.

To maintain the necessary administrative systems and processes to support business development requirements.

To develop constructive relationships with both internal and external stakeholders.

To assist in the co-ordination and delivery of projects, supporting the achievement of business aims.

To assist in the promotion of the services of the hospital throughout the local community.

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership and more. At Nuffield Health, we'll take care of what's important to you.

Nuffield Health Cheltenham Hospital

Nuffield Health Cheltenham Hospital is located in the beautiful area of Cheltenham in Gloucestershire. It has excellent transport links nearby, being very close to the M5 and A417. The hospital has 33 ensuite private bedrooms, 3 theatres and a small ambulatory unit.

It also hosts a purpose built close observation unit, 12 consulting rooms with access to treatment rooms, diagnostic services including; plain x-ray, MRI, CT, mammography and ultrasound.

We provide a full range of medical and surgical specialities delivered in state-of-the-art clinical facilities, including orthopaedics, cosmetic surgery, spinal services, sports injury, ENT, gynaecology, urology, as well as a rapid access breast clinic.

Join Nuffield Health and create the future you want, today

It starts with you