Tenancy Progression Coordinator - London, United Kingdom - Home Made

Home Made

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tenancy Progression Coordinator
| Home Made

Our Tenancy Operations team is at the heart of our business supporting the end-to-end process from the point of offer agreed through to the tenancy starting.

The team works in partnership with our Sales and Property Management team to deliver exceptional customer service to both landlords and tenants.

_Working Days and Hours__:
_Rotas are set in advance with general hours Monday to Friday 9am-6pm. This role includes a Saturday on a rotation basis (with a day in lieu _in return)

**_

Office location_**_:
_ _London Waterloo, this is an office-based role (close to Blackfriars, Southwark and Waterloo stations) On successfully passing probation, there is hybrid working of 1-day WFH_

_ Salary__:
_ £24,000- £25,000_

Role and Opportunities:

Include but not limited to

Supporting in tenancy administrative processes, such as drafting contract variations, tenancy renewals and other ad hoc processes
Championing customer experience to ensure our tenants and landlords high satisfaction scores are maintained
Work in partnership with the Sales team to make strategic decisions to successfully convert deals into tenancies within the required time frames
Ensuring compliance with all relevant legislation and maintaining uptodate knowledge of all imminent policy changes applicable to our operation
Supporting the flow of key stock with Sales Associates team, ensuring they have access to properties and conducting regular audits to ensure all keys are accounted for, registered, and secured at all times
Liaising with any third parties pertinent to the progression of the tenancy for example, guarantors, contractors, and referencing providers
Contributing to the development of the department through adhoc project work which seeks to identify efficiency gains and improve the customer journey

About You:

You enjoy working with those around you and thrive in a mutually supportive working culture
You have exceptional written and spoken verbal communication skills
You are comfortable being accountable for delivering project work within expected timeframes
You are able to identify the customer's needs and ensure they feel comfortable during our processes
You have exceptional attention to detail

Here's what's in it for you:

Competitive Holiday: 24 days leave + your birthday off

Office events (summer social and Christmas party)
Social activities including biweekly sporting events (netball, football, basketball)
Weekly happy hour in the office on Fridays
Dog friendly office
Opportunities to upskill in your career through our Learning and Development Programme
Employee perks discounts for your favourite stores, cinema etc

Interview Process:

Application: Application & CV help us get to know you
1st Round: Video Interview with Talent Acquisition Team
2nd Round: Online Assessment
3rd Round: Video Interview with Operations Associate Team Lead
4th Round: F2F Interview with Tenancy Operations Manager and Operations Associate Team Lead

**_We are an equal opportunity employer_