Part Time Corporate Receptionist - Manchester, United Kingdom - Mitie

Mitie

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;
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Part time

Corporate Receptionist:

Monday to Friday

30 hours per week:

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07:30 - 13:30:

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Salary £18,723 Per Annum:

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Location

Mitie, Pacific House, Atlas Business Park, Simonsway, Wythenshawe, M22 5PR

Job Overview:

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main Duties

Be a key driver in delivering a customer excellence culture ensuring all guests receive an excellent welcome and that you consistently deliver great service.
To build professional relationships with key stakeholders to develop knowledge of personal requirements
To act as the central point of contact onsite for all service lines, contractors, clients and guests
To process meeting room requests, prepare, set up and clear meeting rooms for internal & client meetings if and when appropriate
Stock monitoring/online stationery ordering/consumables where appropriate
Use computer as an effective communication tool, inputting data as requested into excel and word documents
Ability to identify and escalate building maintenance issues/hazard perception
Support the Facilties Manager if required
Attend training as appropriate/online/out of house/selfdevelopment
To handle any guest complaints and provide a swift solution or escalate as appropriate
To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards.
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To be articulate and preempt the needs of clients and visitors
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
To communicate professionally with residents of the building providing a 5* level of service at all times
To be responsible for the upkeep and cleanliness of your allocated area
To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
To be the main point of contact within Front of House, answering/referring all requests and queries in an appropriate and timely manner
To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc

What we are looking for:

Excellent communication skills and exceptional attention to detail
Immaculate personal presentation endorsing the Signature five star image
Proven experience and understanding of an exceptional Customer Service delivery
Previous experience within 5* customer service role
Proven knowledge/experience in technological workplace solutions
Excellent time management and organisational skills
Pro active, flexible and cando attitude
The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
Ability to deal with multiple requests simultaneously
Team player