Customer Service Administrator Apprentice New - Horsham, United Kingdom - Clearline Recruitment
Description
As a Customer Services Apprentice, you will be responsible for providing excellent service to all customers and clients, assisting the Head of Customer Services and monitoring / processing payments.
This is a full-time role, with working hours from Monday - Friday, and is based in Horsham (you will need to drive and have access to your own vehicle due to the remote location).
Responsibilities
- To provide an excellent level of service to all new and existing customers and clients
- To organise and monitor Engineering activity inclusive of reactive, PPM and installations
- To assist with Engineer diaries and ensure they know where they need to be each day
- To maintain a positive relationship with clients
- Keep clients well informed for each engineering visit
- Ensure the correct Engineers are dispatched
- Ensure payments are made by each client in the correct timescale
- Manage the company CRM system keeping relevant information up to date, especially for new customers
- Completion of relevant paperwork and administration tasks as required
- Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for planned Engineer's visits
- Always adhere to the brand standards for communication
- Handle any complaints where possible and escalate through the appropriate channels when necessary.
- Process payments for Engineering where needed including upfront payment for those yet to complete a credit agreement in full
- Assist the Head of Customer Services with any tasks as required
Desired Experience
- Have a broad knowledge of administration processes
- You should have a good, current knowledge of IT; ability to find your way around the computer system and other related gadgets with the minimum amount of guidance
Desired Personal Skills
- You must possess excellent communication skills for effective interaction with diverse groups of people
- You must possess a friendly personality to be easily approachable by all persons by being polite and thoughtful
- Possession of good math skills to be able to perform simple calculations on the spot (either with or without a calculator)
- Ability to work effectively as part of a team
- Ability to maintain positive disposition and be effective at work even when under pressure
- Ability to be patient with customers no matter how difficult they might be
- Ability to work to and deliver on given deadlines
- Ability to multitask and still work effectively
- Be punctual and have ability to manage own time effectively
Desired Qualifications / Licences
-
GCSE grades 4-9 or equivalent in English and Maths:
UK Driving Licence
Prospects
- There is potential to progress into a permanent role after successful completion of the apprenticeship
Job Title:
Customer Services Assistant
Apprenticeship:
Customer Service Specialist Level 3 Advanced
Location:
Horsham (due to the remote location, it is required that you can drive and own a car)
Salary:
£18,000 - £20,000 per annum
Full time:
Monday - Friday
**For more information about this role, please contact Frankie Denahy at Clearline Recruitment.
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