Tenancy Operations Associate - London, United Kingdom - Home Made

Home Made

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tenancy Operations Associate | Home Made

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team.

We are looking for an experienced Tenancy Operations Associate to join our team and boost our ability to deliver exceptional service to both tenants and landlords.

If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you.

This role will work with our Build to Rent clients as well as our traditional landlords, responsible for onboarding large sites, and project managing internally to ensure full delivery of results.

This role joins a team of 4, with growth opportunity for those interested to learn people management skills.

Salary:
_£25-30k depending on experience_

Working hours_: 9am-6pm Monday-Friday and 1 in every 4 Saturdays (1/2 day) - with a 1/2 day back in lieu_

Office location:
_Southwark (office base role, 1 day WFH post probation)_

Working with us:

Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all.

Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard.

Together we are on a mission to fix renting for good

The role:

Includes but not limited to

Working through key processes from the moment a payment of intent is received through to move in
Enabling a customer centric journey for the tenant conducting introduction calls, daily check ins, keeping them front and centre to get them through to that all important move in date
Ensuring compliance with all relevant legislation and maintaining uptodate knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO's, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations
Liaising with our B2B landlords to establish a relationship between parties based on mutual trust and ensuring they are frequently kept up to date with the status of their Tenancy
Conduct client meetings with B2B contacts to ensure all onboarding is covered to expectation
Working closely with the sales team to successfully convert deals into tenancies, particularly when deals fall "off track"
Organising and managing third party tenancy services
Organising logistics for tenancy start dates and ensuring clean handover to our Client or in house Property Management team, where applicable
Monitoring deposit registration administration to ensure compliance with the relevant regulation
Contributing to the development of the department through adhoc project work which seeks to identify efficiency gains and improve the customer journey

About You:

Demonstrated prior experience in tenancy progression or lettings roles (min 6 months of prior experience)
Demonstrated property compliance knowledge
Strong interpersonal and customer service skills
Resultsdriven, ultimately looking for effective solutions
Comfortable with numbers and mid level mental arithmetic

Benefits of working with us:

Annual Leave: 24 days leave + your birthday off

Employee perks discounts for your favourite stores, cinema etc
Yearly Team Charity Half Day
Office Social Events (Summer and Winter Parties)
Culture Club: Focusing on CSR, Health and Wellbeing, Social and Diversity & Inclusion
Onsite Gym
Weekly fruit in the office
Weekly 5pm happy hour in the office on Fridays
Opportunities to upskill in your career through our Learning and Development Programme

Interview Process:

Application: Application & CV help us get to know you
1st Round: Video Interview with Customer Success Manager
2nd Round: Online Assessment
3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

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We are an equal-opportunity employer_