Customer Service - Belfast, United Kingdom - HCL Technologies

HCL Technologies

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

French Customer Advisor - Belfast UK
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
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GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
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BE BOLD, BE YOU. #SuperCharged represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
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WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
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GAIN STABILITY, AND EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
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MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of the Group.

About HCL.

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and 'Ideapreneurs' working in 50 countries.

HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Come and work with us.

Do you want to contribute to outstanding customer representative service?
Are you a
French native or fluent with strong
French communication skills?

Looking to make your career abroad in a multicultural environment?

So we have the perfect opportunity for you

Your future project:
join our
French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

Provide first-contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
Create an amazing customer experience that people value and we are proud of
Be responsible to follow the direction of the management and provide feedback
Deal with English & French Speaking Calls.

To succeed in the role, you will need to have:

Fluent in English & French Speaking & Writing
Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problemsolving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Highspeed internet access and appropriate conditions for remote work

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Must hold EU citizenship or valid work permit for UK

Salary & Working Hours.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

- £12.45 Per Hour