Technical Services Coordinator - Reading, United Kingdom - Thames Water Utilites

Thames Water Utilites
Thames Water Utilites
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.


What you'll be doing:


Working as part of a team to manage journeys that have been identified as being technically complex journeys, you will be key to ensuring that the customer is kept up to date, utilising your technical knowledge and skill to drive the journey forwards to completion.


The key goal is to understand, take ownership and actively reduce the need for customers to contact us, resolving issues quickly and keeping customers updated through proactive case management.

You will liaise with the field teams, ensuring work is completed in a timely manner by triaging incoming activity and scheduling appropriately.

Excellent customer service and stakeholder engagement skills are essential for this role as you will be communicating with numerous teams across the business and relaying relevant information back to the customer.


What you should bring to the role:

  • Previous
    experience in a customer focussed role, working under pressure to meet demanding targets
-
Excellent communication skills with the ability to work effectively as part of a team


What's in it for you?


We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive.

For our office-based roles we're moving to a hybrid approach with various options across working from home, office and our sites.


Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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