Order Fulfilment Assistant - Liverpool, United Kingdom - PRINCES

PRINCES

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

Works with the CDM to provide a single point of contact based on a one stop shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts.

The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issue that prevents the order being delivered on time and in full.

Principal Responsibilities

Process customer orders both EDI and Manual order entry in line with commercial agreements with regards to load fill, leadtime and delivery day, identifying any variances to this.
Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances.
Identify in advance any risk to service from any area including stock availability, MLOR, range change and take steps to mitigate or ensure corrective steps are taken, escalating as appropriate to protect service.
Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate.
Ensure any collections/destructions are raised correctly and actioned in a timely manner by 3rd party contractors.
Liaising with various internal and external customers to offer a firstclass level of service.

Knowledge