Customer Service - Manchester, United Kingdom - NatWest Group

NatWest Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Unit Leader

Joining the Special Interest Clients Quality Assurance team, we'll look to you to make sure the team is efficiently planned and operating at its optimum capacity
This is an opportunity to be at the forefront of protecting our customers and the bank
You'll be well positioned to advance your career in this fastpaced role
This role is available for a period of 12 months

What you'll do:

You'll be specialising in anti-money laundering (AML) to manage related operational escalations, disputes and risks, and lead process re-engineering and automation initiatives.

As an AML specialist, you'll lead your special interest clients team to protect our customers and enhance their experience by identifying trends and addressing areas of improvement.

You'll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally.

We'll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.

Additionally, you'll be:

Driving your team to detect and prevent financial crime risks to ensure the bank and our customers are protected through quality assurance reviews
Optimally using resources to reduce costs and increase productivity
Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of your unit
Using data insights to drive change activity, and leading and participating in local and global projects
Building a culture of continuous improvement, leading by example to deliver innovative and costeffective solutions to enhance our performance and customer experience
Enhancing the risk culture in your unit with a focus on proactive, endtoend risk

The skills you'll need:

You'll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.

We'll also look for you to have: