Contact Centre Agent - Manchester, United Kingdom - Markerstudy

Markerstudy

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

About the Team
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business.

It is about putting our customers at the heart of what we do - doing the right things and doing them well.

We have created an environment which empowers individuals and rewards hard work

Responsibilities:

About the role

You will take inbound calls from our customers helping them with queries about their existing policies.
You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex.
Using your product knowledge and customer service skills you'll resolve and offer solutions
Building rapport and understanding each customer's requirements you will seek opportunities to up sell or cross sell when appropriate.

You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies

The full-time working hours are 37.5 hours per week. Our opening hours are Monday - Friday 9am

6pm and 9am 1pm on Saturdays. (1 in 3) full time hours are as follows 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am1pm (when you work a Saturday you'll get the time off in lieu).

Qualifications:

About You

Whilst working remotely definitely has its benefits we have learnt that it isn't for everyone so you must be comfortable working independently and without a physical team around you.
Experience of working in a fastpaced customer service environment with excellent customer service skills.
You will need to be able to understand customer's needs effectively showing ownership, empathy, and resolution.
Strong verbal communication skills are a must with the ability to adapt your style when needed.
You will need to be enthusiastic and engaging with a positive attitude and approach.
It is important that you are selfmotivated, driven and resilient in order meet and exceed your performance targets

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide.

Your initial training will be a mixture of classroom based and on the job training.

But our investment in you does not stop there We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful,

You will also receive a wide range of benefits:

You will start on 24 days' holiday (plus bank holidays) and this will increase with your length of service
If you need more holiday you have the option to buy up to 3 additional days
And you will never have to work on your birthday
Life Assurance to the value of 4 times your basic salary
Company pension scheme
We give you access to a discount site for things like eating out, health and leisure, family fun and more
Access to hundreds of pounds' worth of health care and treatments via our Health Cash Plan
You will also get access to the 24/7 Employee Assistance Programme.

**To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn