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Customer Services Assistant - Weston-super-Mare, United Kingdom - Weston College Group

Weston College Group

Verified Company

Weston-super-Mare, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Services Assistant, you will be providing a responsive reception service across all our Campuses, ensuring an exemplary standard that exceeds customer expectations and maintains the College's 'Outstanding' reputation.

In addition, you will be assisting switchboard services to ensure the achievement of a minimum 95% answer rate standard.

Be a team player.
Demonstrate a polite, effective, and efficient phone manner.
Demonstrate exemplary customer service skills and a commitment to the delivery of a wholly customerfocused service.
Be able to use your initiative and work well under pressure, as this role sometimes involves working alone.

To find out more please view the job description and person specification.
As an employee of Weston College you will have access to a huge range of benefits and support, including but not limited to:

A staff welfare officer;
Confidential Employee Assistance Programme (available 24/7, 365 days a year);
Access to Mental Health First Aiders, and the opportunity to complete this training yourself;
A mentor to support you in your new role;
Training and development opportunities;
Regular staff conferences, with guest speakers;
Staff social events;
Free onsite parking (dependent on location);
Great progression opportunities;
Generous pension schemes.
Weston College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment._