Customer Support Specialist - London, United Kingdom - PitchBook Data

PitchBook Data

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At PitchBook, we are always looking forward. We continue to innovate, evolve and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy and fun that reverberates throughout the company.

Our extensive mentorship, education and training programs help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things.

The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves.

We're willing to take risks, fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role:

"Customers are King" Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform.

Primary Job Responsibilties:

Learn the PitchBook Platform inside and out to maximise their effectiveness with clients
Answer questions regarding product functionality, perform detailed research requests and create custom searches using the platform
Diagnose complex issues and resolve or reassign based on the customer's needs
Escalate cases that are unresolved and communicate effectively with other teams to ensure timely resolution
Manages premium service and quality of work expectations that are set with customers

Skills and Qualifications:

Bachelor's degree or equivalent experience
Organised, efficient and has intense attention to detail to ensure customer satisfaction
A "Customers are King" attitude and love being a part of a closeknit team
At least one (1) year of professional experience

Benefits at PitchBook:

Physical Health

Private medical insurance
Dental scheme
Additional medical wellness incentives
Life cover

Emotional Health

Paid sabbatical program after four years
Paid parental leave
Education subsidies
Robust training programs on industry and soft skills
Minimum 25 days annual leave and volunteer days

Social Health

Employee resource groups
Companywide events
Employee referral bonus program
Quarterly team building events

Financial Health

8% Pension contribution
Income protection
Shared ownership employee stock program
Transportation stipend

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success.

It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity.

We believe that proactively seeking out different points of view, listening to others, learning and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

LI-VH1