Applications, Implementation and Support Officer - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 5

Main area

Corporate

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Grade

Band 5

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Contract

Permanent

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Hours

Full time hours per week (84 & 95)

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Job ref

Site

Queen's Medical Centre

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Town

Nottingham

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Salary
- £27,055 - £32,934 per annum
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Salary period

Yearly

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Closing

28/03/2023 08:00Job overview

Digital Services are looking to recruit Application Support Officers on a
permanent contract working 37.5 hours per week.

This role is part of the wider EPR solution and as such will be exciting and challenging position which will make a difference to staff and patients across Nottinghamshire.

In addition to the qualities in the Person Specification, you will possess excellent communication and interpersonal skills and work effectively both within a team and independently.

The post holder will not have any direct patient contact but will have access to confidential and sensitive patient information - therefore a standard level CRB check will be required for the post.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working for our organisation

NUH has over 18,000 staff and believes in helping those staff constantly improve their skills and knowledge. This is an exciting time to be part of Digital Services at NUH as we embark on the replacement of our existing EPR systems and deploy digital solutions which will support our staff and process for the next years.

At present a significant proportion of the Digital Service teams are working from home using loaned NUH equipment.

This is in response to the Pandemic, but you will still be expected, to be on site at City and QMC hospitals and travel between them (A free medilink bus service is available for staff) during the day.

NUH are currently monitoring the blended working approach of its staff, and circumstances may change in the future requiring you to work more at the hospital sites.

Detailed job description and main responsibilities

Support the implementation of new systems across the Trust, supporting both non-clinical and clinical teams, in particular EPR.

Gain exposure to a range of systems, operations, processes, and strategies.

Be part of a dedicated and welcoming team and enjoy a diverse, interesting and challenging role in a fast-moving environment.

Provide continued support to existing hospital systems.

Work with departments across the Trust and leads within the team to ensure all new systems are correctly scoped.

Support extensive system testing prior to system implementation/upgrades.

Complete documentation in accordance with our processes.

Provide second line support for Digital Services supported systems.

Person specification

Qualifications:

Essential criteria

Trained in some NHS IT systems
Achieved an IT computer qualification (ECDL or equivalent)

Desirable criteria

Awareness of ITIL Service Management methodology.

Experience

Essential criteria

Knowledge and awareness of users of ICT across the NHS or another large organisation
Experience of working with teams and individuals from both technical and nontechnical backgrounds to solve IT problems.
Excellent track record of document management
Experience of issue resolution
Experience of successfully supporting changes
Experience of liaising with external suppliers

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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.

Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

Salary:
The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence:

All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy:

NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa's and driving license through a system called Trust ID.

NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment.

The system will run a check against the key security features within your documentation.

The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

Transfer of information: If I have previous NHS service
I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health D