Customer Operations Agent - London, United Kingdom - Japan Experience

Japan Experience

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER OPERATIONS AGENT

About the business
Founded in 1981, Japan Experience is the first European tour operator to specialise exclusively in Japan.

As a team of enthusiasts, we seek to pass on our love and knowledge of Japan to any prospective travellers, in order to make their experience as smooth as possible.

Whether you like to organise your trip yourself, or let us handle all the details, we have everything you need among our large catalogue of products.

Beyond that, our mission is to inspire customers to discover Japan differently, far from the usual clichés. Prior to the Japanese borders closing in 2020, we accompanied 29,000 visitors per year to Japan.

Main Goal

Reports to
Customer Operations Director / Customer Service Supervisors

Role Overview

Customer Service Support:

Processing customer bookings, cancellations and amendments
Promotion and upselling of catalogue services and products
Dealing with customer issues and complaints
Meeting regularly with team to provide feedback on how to improve staff and customer experience

Back-Office Services (Order processing):

Stock management (maintain adequate levels of stock/supplies)
Office procurement (anticipate and secure availability of stock/supplies)
Manage daily exports (organise shipping and office pickups)
Resolve any production issues (lost products, delivery issues)
Dealing with shipping carriers and suppliers (domestic and overseas)

Education/Background

Travel industry background desirable
Must have experience in customer support
Resident and eligible to work in the UK
This is not a remote post

Language Skills

English : Native or proficient
Excellent written and verbal communication skills

Technical IT Skills

Google drive and documents
Microsoft Office

Soft skills

Reliable & punctual
Proactive & responsible
Attention to detail
Organisational skills
Ability to prioritise workloads
Strong problem solving and multitasking skills
Flexibility to work evening and weekend shifts (if needed, rotas are organised in advanced)

Benefits