Administration Assistant - Cardiff, United Kingdom - Cardiff University

Cardiff University
Cardiff University
Verified Company
Cardiff, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Part time
Description

DUTIES AND RESPONSIBILITIES

Key Duties

  • Deal with a range of enquires from internal (staff & postgraduate students) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
  • Coordinate the weekly online dropin sessions (meetings), to enable programme participants to meet with the Fellowships team.
  • Set up the programmes on the HR system and enrol participants onto the cohorts.
  • Send diary invitations, and track responses to participants to ensure all workshops are properly diaries and tracked.
  • Book classrooms and catering for workshops.
  • Work with others to make recommendations for the development and improvement of current University processes and procedures.
  • Create good working relationships with key contacts to help improve service levels.
  • Undertake a variety of administrative duties to support the team and department.
  • Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
  • Actively contribute to the success of the team and support the supervision and management of it.

General Duties

  • Abide by all University policies and undergo appropriate personal and professional development.
  • Perform other duties which are not included above, but which will be consistent with the role.
  • Uphold the Professional Services Values & Behaviours or local equivalent.

Person Specification


We are looking for a team player who will work with colleagues to provide a great service to staff and students.

You don't need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.


This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and potential to be successful in the role.

You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).


Essential Criteria

  • Ability to carry out a variety of administrative tasks, including writing clearly and concisely.
  • Experience of working in an administrative or office setting.
  • Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).
  • Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with.
  • Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and postgraduate students) as appropriate.
  • Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.
  • Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
  • Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.

Desirable Criteria

  • Experience of working in a Higher Education environment.
  • Ability to speak/understand Welsh or a willingness to learn.

Additional Information

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE


We want to support and develop you in the role, using a combination of the following to help you reach your full potential.


  • Regular onetoone meetings with your team leader.
  • An experienced and supportive team around you.
  • Support to undertake jobrelevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
  • A staff mentoring scheme.
  • Support to learn Welsh or to update language skills.

Salary Range Min.

  • 23,700

Salary Range Max.

  • 24,533

Job Category

  • Admin / Clerical

Grade

  • Grade 3
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