Product Owner - Luton, United Kingdom - TUI

TUI

Verified Company

Luton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TUI is well on its way to transforming our marketing to be highly relevant to each individual customer, driven by what we understand about their history and reacting to the events and behaviours of each customer.

Now is the perfect time to join the team as we embark on the next phase of our journey.

We are moving to real-time customer journeys, campaigns and activities that are highly personalised and automated by data and analytics.

At TUI, we never stop looking ahead and are building an industry leading direct and digital marketing practice, that will delight our customers and grow our business.

We're looking ambitious marketing and digital experts who want to get their hands dirtybuilding highly personalised, multichannel customer experiences.

TUI Group is the world's number one integrated tourism business.

The Group umbrella consists of strong tour operators, 1,800 travel agencies and leading online portals, six airlines with more than 130 aircraft, over 300 hotels with 210,000 beds, twelve cruiseliners covering all major holiday destinations around the globe.

All this enables us to provide our 30 million customers with an unmatched holiday experience in 180 regions.

ABOUT THE JOB

Product Backlog

Develop and prioritise the product backlog for the migration of our marketing data to TUI's common global direct marketing platform, maintaining a planning horizon of at least 612 months.
Ideate, drive and coown the delivery of a realtime marketing data ecosystem, enabling TUI to react immediately to customers location around the globe and their interactions with our marketing campaigns.
Matrix manage a feature team using the agile scrum framework to own the delivery of your marketing product backlog.
Define EPICs and User Stories that can be clearly understood by agile feature teams and support the delivery of those stories through agile scrum, covering not only happy paths but also other outcome scenarios.

Deliver enhancements & new features

Provide interface with wider TUI business functions and brands, such as Cruise, TUI Hotels, TUI Destination Services, Group Technology, Group Innovation and the TUI App to capture new marketing capability opportunities and ensure key dependencies are deliveredon time.
Collaborate with TUI international marketing Centres of Excellence and Automation Specialists to develop bestinclass customer journeys.
Work with development teams to establish and document technical details needed for user stories.
Work with QA, test & release teams to ensure all features are of the highest quality and timely.

Monitor and drive KPI performance

Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets, developing clear plans to address under performing metrics. Your features will contributeto the targeted business benefits of over £50m.

Stakeholder management

Facilitation of requirements gathering across multiple stakeholder groups including, developers, CRM managers, Product Owners, functional Heads, architects and testers, ensuring that key commercial priorities are correctly represented and prioritised.

**ABOUT YOU