Av Operations Specialist - London, United Kingdom - Convene

Convene

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams._ _We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.

_In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.

We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey._

We're seeking an AV Operations Specialist to join our Operations team at Convene's first UK property located at 22 Bishopsgate London.

The AV Operations Specialist will report directly to the General Manager.

What You'll Do:

Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of audiovisual equipment
Provide adhoc troubleshooting and assistance to customers of all technology competency levels
Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both inhouse and client systems
Evaluation and troubleshooting personal computer hardware and software, peripheral device, mobile devise and network component problems
Extensive knowledge of audiovisual equipment listed in equipment & technical qualifications section
Experience with video conferencing including hard codecs and soft codecs
Ability to perform basic network trouble shooting procedures
Demonstrate strong general problemsolving skills
Provide excellent service and strive to exceed the expectations and needs of internal and external clients
Make personal contact with guests and assist with any reasonable requests
Maintain a positive relationship with all clients through effective communication
Portrays a polished professional image to meet company dress code requirements
Perform daily floor management that includes assignment of tasks and assisting Technology Manager with labor needs and scheduling
Work with Director of Technical Services and Technology Manager to establish coordinated communications for management of programs
Properly secure, store, transport, and preserve company AV equipment
Participate in physical inventory count process as requested
Review and have knowledge of menu/service with operations and production teams
Complete set/strike lists and perform closing inspection duties
Assist service team in daily duties to ensure a great client experience
Allocate inventory to support client needs
Manage temporary staff scheduling
Recommend AV workflow for clients
Work with technology team to provide feedback and make decisions regarding labor and equipment
Utilize best practices and SOPs to plan and create audio visual solutions for customer events
Delegate tasks as required to temp labor
Attend PEO meetings and provide feedback critical to operational success
Other duties as requested by management

What We Look For:

Minimum High School diploma/GED, AA/BS preferred
Minimum 2 years of audiovisual technical experience
Knowledge of audiovisual, computer networking/maintenance, and lighting technical theory
Intermediate technical knowledge of audio, video, projection, computer and lighting equipment
CTS, Dante Level 1⁄2 a plus

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Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
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Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
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Lighting: Up lights, GOBOs, Basic dimming
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IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and trouble shoot hard/soft video codecs
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Control:Familiarity with Crestron control systems and associated hardware

Flexible and long hours sometimes required; rotating work schedule that may include nights and weekends
Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, or walk for an extended period of time

Who We Are:

Convene is a premium work experience company that includes a network of 25+ meeting, event, and office locations, and Virtual and Hybrid Meetings products.

We're creating premium, hospitality-driven, and tech-enabled meeting and event experiences through our proprietary technology platform and network of premium workplaces.

Join us at the forefront of improving how people meet and work.

We're Here For You:

At Convene, you'll receive: