Customer Operations Support - Surbiton, United Kingdom - Exodus

Exodus

Verified Company

Surbiton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Our mission is simple, to Improve life through travel.

Exodus Travels is one of the world's leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.

Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.

Our values are to Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, they underpin the work that we do and act as a reminder of why we do it.

We are looking for people who can embrace our values and live them every day.

As a Customer Operations Support you will be responsible for

Generating and reviewing all manual customer documentation including invoices, personal details forms, confirmations and final instructions as needed
Collecting and loading of client personal details
Arranging all specific seat and meal requests as received
Taking payment and sending updated documentation for extra services arranged postsales
The selling of insurance and any ancillary products as required
Work closely with Customer Operations Manager to ensure consistently high standards of communication with clients

What we are looking for

An organised individual who is able to prioritise tasks effectively
Excellent communication skills, both verbal and written
Friendly and professional manner
Previous customer facing role preferable
Good travel experience or a passion for travel
Competence in dealing with client requests and questions efficiently
Ability to prioritise workload on a day to day basis

Our dedication to equity, diversity & inclusion

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

LI-CM1 #LI-HYBRID