Administration & Systemone Support Assistant - Westcliff-on-Sea, United Kingdom - Essex Partnership University NHS Foundation Trust

Essex Partnership University NHS Foundation Trust

Verified Company

Westcliff-on-Sea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role is to provide administrative & SystemOne support to the teams in the service using that system. Scanning, completing letters, discharge, booking appointments and arranging recalls and to provide general administrative support to the Dementia & Older People's Community Mental Health Team Manager (South East Essex) and locally to the Operational Service Manager, Dementia & Older People's Community Mental Health Team (Mid & South Essex)

The Post Holder will be required to work to cover core office hours, where required.
You be required to handle incoming and outgoing telephone calls to the multidisciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers. Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
On occasion to deal with queries raised by patients, relatives, GP's or other healthcare professionals both internally and externally to the trust. These are often of a nonroutine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
Liaise with other Trust Departments, such as Estates and Facilities or IT, regarding maintenance and domestic issues relating to the service.
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and departmental procedures.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans
NHS discounts for staff
Excellent Training facilities and opportunities
Buying and Selling annual leave scheme
The opportunity to work bank shifts and expand knowledge and experience in other areas
Salary Sacrifice schemes including lease cars and Cycle to Work
Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings.

Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

To update as necessary and attend mandatory training and maintain records as per Trust policy.
Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.
To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.
Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements.
Use own initiative to organise, prioritise and coordinate workload ensuring that deadlines are met.
Ability to deal with short notice planning and last minute changes.
To monitor and note the safe return of Lone Workers.
To report and ensure equipment faults are dealt with by the relevant persons.
To maintain diaries, both electronic and paper. To arrange appointments and meetings via electronic systems.
Ability to deal with short notice planning and last minute changes.
Responsible for informing service users/carers, colleagues and outside agencies of appointments, changes to appointments, cancellations in person, telephone or by letter.
Maintaining departmental stationery stock ensuring that the appropriate service is charged and all stock is sufficient for the needs of the service.
Recording and storage of accurate data for required areas of the administration service.
To work unsupervised on a daily basis prioritising own workload using initiative as to what is routine and what is urgent.
To use agreed guidelines and procedures and developed knowledge /skills /qualifications when working autonomously and managing own work.
To participate in yearly appraisals with supervisor/line manager.
To manage deadlines with unpredictable work patterns
Travelling between site across Trust Localities when and where needed and as directed by the Administration Hub Leads/Team Managers.
Regular and continuous use of the PC a