Receptionist - London, United Kingdom - WEST4 GPS

WEST4 GPS
WEST4 GPS
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

POST:
Receptionist


HOURS:
25-30 hours per week shift pattern


PAY RATE:
£


TBC ACCOUNTABLE TO:
The Practice Manager JOB SUMMARY To provide assistance to doctors, patients and practice staff.

The post involves providing a point of contact for patients and acting as a focal point of communication between patients, doctors and other staff.

PRINCIPAL RESPONSIBILITIES 1 Reception duties 1.1 Welcoming and directing patients and other visitors on arrival. 1.2 Answering the telephone politely and promptly and resolving any difficulties demonstrating excellent patient service skills.

1.3 Ensuring all calls that are medically urgent, are put through to the doctor on call. 1.4 Acting as a chaperone for the doctors as required.

1.5 Taking telephone or verbal requests for home visits, recording them on SystmOne and passing the request to the appropriate doctor.

1.6 Recording any petty cash taken during surgery.

1.7 Photocopying documents as requested. 1.8 Arranging transport to and from hospital for out-patient appointments. 1.9 Booking ambulances when requested by the doctor. 1.10 Filing prescriptions, and issuing them to patients when requested, first carrying out the appropriate checks.


2 Management of the Appointments System 2.1 Ensure total familiarity with all appointment systems in effect, operating the computer as necessary.

2.2 Make new and follow up appointments for doctors and other professionals working within the practice, including oral and telephone requests.

2.3 Booking the treatment room for minor operations, coil fits, or as requested by Clinical Staff. 2.4 Ensure all new patients registration forms are correctly completed.


Ensure that patients are aware of ways of accessing primary care services 2.5 Alerting the doctors or nurses to any latecomers, cancellations, non-arrivals or extra patients and providing notes when appropriate.

3 Medical Records 3.1 Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.

3.2 Ensure that records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

4 Start and End of Day Procedures 4.1 Switching on reception computers at start the start of the day if on the earliest shift, and switching them off at cease work, in the evening.


4.2 Ensure that telephone system is operational at the beginning of the day and switched over to the night service at the end of each day.

4.3 Restock prescription paper and printing paper in the clinical rooms at the end of the working day.

4.4 Leave the reception and waiting area tidy and ready for incoming colleagues, together with information regarding unsolved or urgent problems in the handover book.

5 General duties 5.1 Using your smart card appropriately and guarding against loss or theft.


5.2 Complying with all Health and Safety legislation and procedures, particularly in the handling of hazardous substances (blood, urine, faecal samples).

5.3 Maintaining Patient and Practice Confidentiality at all times, with particular regard to the requirements of the Data Protection Act.

5.4 Complying with all practice policies and protocols. 6 Any other duties which may be required and agreed with the practice manager.
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