Reservations Assistant - Ambleside, United Kingdom - Realise HR Ltd

Realise HR Ltd

Verified Company

Ambleside, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Reservation Assistants

Employer:
The Langdale Hotel

Location:
Ambleside, Cumbria

Employment Type:
Permanent, Full-Time (39 hours per week)

Salary:
£24,150

Benefits:
2X Life Cover following 6 months of service, free meals, free access to leisure facilities, Learning & Development plans for further progression

Realise HR is delighted to be working exclusively with Langdale Leisure Limited.

Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of a 4-star luxury hotel, 5-star self-catering accommodation, prestige spa and fitness facilities along with restaurant and bar.

The Role
Our people create a guest experience that is as unique and memorable as Langdale. Our Reservations Advisors help make guest stay's truly memorable and assist with all bookings.

This could be anything from confirming a luxurious weekend away, an evening meal, Spa treatment, a holiday in our self-catering properties or those little extra touches and magical moments that leave our guests eager to return.

About You

You just might be the person we're looking for..._

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career.

People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?

Team members who handle enquiries with care and precision
Enjoy working cohesively as part of a vibrant team.
Are IT literate
Have impressive time management and organisational competences.
A dazzling telephone manner with matching communication skills.
A friendly and professional work ethic.
The ability to complete tasks to a high standard with good attention to detail.

Done these things before? Great If not but you like the sound of it, no problem.

We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

About the Role

Organise and manage bookings for the Langdale Estate. This covers any type of booking from a night in a luxury Hotel, to a Brimstone Spa treatment or an evening meal. The possibilities are endless, and no day is the same with your skillset growing hour by hour.
Increase and optimise sales in line with the brand and company sales policy.
Communicate with guests using a variety of communication methods.
Responsible for accurately taking payment information and keeping the customer details safe in line with legislation.
Attending to any change requests to existing bookings.
Support in other departments when busy or at key service times; training would be offered for task in hand.
Consistently deliver a product and service to meet the quality, standards, and expectation of customers
Understanding our month's forecast; working collaboratively with the Management Team to sense the conversion required with bookings.