Data Administrator - Birmingham, United Kingdom - Hall Green Health

Hall Green Health
Hall Green Health
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

JOB SUMMARY

To action, file and code any incoming mail onto patient records.

  • Work effectively as a team member
Communication

  • Be a point of contact by receiving telephone enquiries, taking accurate messages dealing with calls and enquiries in line with Practice policies and procedures and redirecting calls where appropriate
  • Exercise confidentiality, empathy, discretion and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour)
  • Prepare letters, reports and other documentation of a sensitive and confidential nature within guidelines
  • Attend admin team / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
Analytical and Judgemental Skills / Freedom to Act

  • Ability to decide on own action within the team whilst receiving support
  • Judgements involving facts or situations, some requiring analysis
  • Work is managed rather than supervised. To work with the minimum of supervision on a daily basis
  • Problem solving within own given areas of responsibility
  • Be aware of and deal with issues as they arise and highlight any concerns to the Line Manager
  • Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
  • Ensure accurate data is provided for statistical and planning purposes as requested
  • Planning and Organisational Skills
  • Organise own daytoday work tasks showing an ability to prioritise in order to achieve set timescales
  • Undertake work that has been prioritised by the Line Manager
  • Plan and organise straightforward tasks
Physical Skills

Use of computer and telephone will largely be continuous

  • Advanced key board skills are required
  • Use of Practice IT systems (eg. data inputting)
responsibility for Patients / Clients

  • Contact with patients on the telephone in a sensitive and confidential manner
  • The post holder may have incidental face to face patient contact as part of their daily duties
  • Paperwork to be filed chronologically in patients records
  • Book interpreters and transport as required for patient appointments. To record issues and liaise with interpreter and transport services to resolve issues
  • Provide patients with support, nonclinical advice and information on a range of issues including complex appointment queries

Job Types:
Full-time, Part-time, Permanent


Pay:
From £11.44 per hour


Benefits:


  • Company pension

Schedule:

  • 8 hour shift

Work Location:
In person

Application deadline: 24/06/2024
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