Clerical Officer - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity to join our Patient Services Team in Bristol Haematology & Oncology Centre and have 4 Clerical Officer roles available.

The Clerical Officer team provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions.

The Clerical Officers also work in an office based role, booking appointments and managing our telephone systems.

As the team deal with a wide range of enquires, the Clerical Officer role will often link in with the other admin teams which include the treatment booking teams, clinic co-ordinators, medical secretaries, nurse specialist support team and MDT co-ordinators.

The clerical officer team work across 2 sites, Bristol Haematology & Oncology Centre and the Myrtle Road administration office (located at the top of St Michaels Hill).

If you are an organised and self motivated person, looking for a role in a fast paced environment and can provide excellent customer service and attention to detail, we would encourage you to apply.

Communication:

To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Organising and Planning:

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required

Keep patient information materials up to date To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process) Attend appropriate meetings as required by the role's line manager

Information Resources:

To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)

Input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.