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Licensing Administration Officer - Swindon, United Kingdom - Veesupportservices Ltd

Veesupportservices Ltd

Verified Company

Swindon, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Profile

Job Title:

Licensing Administration Officer Role Profile Number:
BSN139

Grade:
L Date Prepared: 10 March 2021

Directorate/Group:

Development and Reporting to:

Growth/Regulatory Services/Licesning Licensing Officer

Team

Structure Chart attached:
Yes

Job Purpose
Officers will carry out a high level of technical administration for the team providing a range of day to day support tasks including:

Manage the premises licence consultation process to ensure validation is undertaken in time, notices are issued, consultation feedback is collated and decision making timescales are met
Undertake and manage the invoicing of licence holders and provide the Licensing Manager with monthly reports on this.
Provide some system support for the Uniform system
Coordinate responses to members hotline and customer complaints to ensure these are responded to in a timely manner
Produce monthly performance reports for the service
Provide administrative support to the Licensing Manager in particular in relation to licensing committee meetings, panels, ESAG and SAG meetings this includes taking minutes when required and producing agenda's for meetings as requested by the Licensing Manager
Provide support to the Licensing Manager in response to monthly budget monitoring
Issue Taxi plates when required
Issue licenses when required
Provide contract management support to the Licensing Manager in relation to the Taxi inspection contract
The role will need to be flexible and adapt to delivering a wide range of activities that will change over time as the Council and service priorities change.

Key Accountabilities

To liaise with operational managers and finance staff to ensure information for invoicing is supplied
To provide administrative support to the service across all areas required, with a specific focus on improving processes and systems to deliver better customer experience and organisational efficiencies
To handle and coordinate responses to members hotline and customer complaints to ensure these are responded to in a timely manner maintaining records and communicating with customers in an effective way
To handle new customer enquires, to ensure an appropriate response is provided in liaison with operational management this includes all licensing fundtions including animal welfare and stray dogs

- ordinating resources, liaising with support departments and monitoring performance to ensure effective delivery

To produce monthly performance reports for the service
To provide administrative support to the Licensing Manager in particular in relation to licensing committee meetings, panels, ESAG and SAG meetings this includes taking minutes when required and producing agenda's for meetings as requested by the Licensing Manager
To provide support to the Licensing Manager in response to monthly budget monitoring
To support the delivery of taxi licensing services by administering and arranging knowledge and

English tests undertaking supervision of these tests and documenting results and updating the case management system

To support the delivery of taxi licensing services by making up vehicle plates and maintaining the case management records
To monitor and manage the taxi inspection contract and keep the Licensing Manager updated on a monthly basis with the delivery of this contract (inspection numbers, costs, payments made, non
2

compliance matters)

From time to time and when directed by the Licensing Manager, provide assistance with and carrying out test purchases and investigations relating to breaches of licensing regulations
Willing to work outside normal office hours if required

Knowledge & Experience:

Minimum

Intermediate IT Skills and full knowledge of Microsoft Office; aptitude to be trained in using specialist software systems such as Jadu, finance and IDOX Uniform
The ability to use computerised systems effectively to input, retrieve and analyse data and produce letters and reports
Effective organisational skills to maintain complex processes and customer records, including the ability to work cooperatively with others to achieve strict deadlines.
Ability to deal with customers in a complex environment dealing with difficult situations and seeking resolution
Ability to work with mínimal supervision and manage own workload
Good verbal and written communication skills literary skills sufficient to draft concise reports and clear communications
Good numeracy skills and the ability to understand and manage financial information skills sufficient to provide statistical data
Training relevant to the delivery of the role will be provided
Considerable clerical/administrative experience
Ability to remain calm under pressure.
Problem solving skills.

Preferred