Freight Fowarder - Hull, United Kingdom - Grafton Recruitment

Grafton Recruitment
Grafton Recruitment
Verified Company
Hull, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Freight Forwarder £28,000 to £33,000


Grafton recruitment are delighted to be partnering with a global leader within the Supply Chain Sector who are now looking for a Freight Forwarder to join their expanding Hull based team.

As a Forwarder you will provide an excellent customer service experience for customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required


Duties

  • Completion of end to end forwarding activities as the individual role requires
  • Follow strict and time sensitive SOP's/KPI's to ensure compliance
  • Work closely with internal and external customers
  • Focus on customer service
  • Use of Next Gen/MS office as requested
  • Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
  • Month end department compliance
  • Customs Entries
  • Cost control
  • Assist senior forwarders, Supervisor and line manager where required
  • Ensure all reports including internal and customer specific are completed within the deadline
  • Resolve queries from customers and suppliers
  • Ensure Best Practice models are adopted
  • Work closely with the Operations manager for Internal and external rates reviews.
  • Remain in contact with customers and suppliers to maintain relationships
  • To take part in customer reviews when required to build up visibility and relationships with customers.
  • Assist sales and management with customer development
  • Maintain clean desk policy
  • Operate within companies QA system
  • Any other tasks as directed by their Supervisor or line manager

Experience

  • Thorough understanding of customer needs
  • Business related experience
  • Proven operational experience in European Road freight / Import / Export / Cross Trade
  • EU Customs formalities (preferred but not essential)
  • Proven customer service record and experience
  • Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
  • A knowledge and understanding of financials and impact on business
  • A Good knowledge of IT systems and processes used in the transport sector
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