Mms Technical Assistant - Aberdeen, United Kingdom - Team Recruitment

Team Recruitment

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting a MMS Technical Assistant to join our city centre client on an ongoing contract basis.

Purpose of Role

To provide day-to-day support to Maximo Maintenance Management System users across the Business; administration of Maximo System Change Requests; involvement in designing and testing additions/modifications to Maximo modules.

Duties & Responsibilities to include:

Daily support, guidance and troubleshooting
Facilitation of training/awareness sessions
Creation and maintenance of user guides
Actioning of approved Maximo System Change Requests
Monitoring SCR quantities and progress
Assist in design, test and roll out of new modules and major modifications

Area specific responsibilities

Advice and promotion of best practices for users' particular needs/interactions with Maximo
Facilitation of engaging training/awareness sessions for individuals and groups
Creation of userfriendly and inclusive guides/quick reference cards with particular regard to target audiences and any potential accessibility requirements
Actioning of approved Maximo System Change Requests

- this may involve challenging and suggesting compromises or improvements

Monitoring SCR progress through approval system, especially Safetyrelated, and close liaison with reviewers and approvers if necessary
Advising on SCR creation best practices to ensure quick and smooth review/approval
Work closely with Business users and Maximo Project Development Team to help design, test and roll out new modules and major modifications with particular regard to target users' abilities and any potential accessibility requirements
Issuing new Tag numbers and upkeep of Tag Registers in Information Services system Documentum
Maintain regular and productive contact with key users in all departments
To act as DOA for Maintenance Management Team Lead where required

Desired Qualities / Qualifications:

Essential

Ability to quickly and effectively communicate instructions and advice by variety of media
Imaginative and empathetic questioning skills to elicit useful information from users
Ability to provide/receive constructive feedback on team and individual working practices and procedures.
Confidence to challenge, suggest compromises/alternatives and mediate in a professional manner
Proven capability in troubleshooting logic/database systems
Awareness of typical Maintenance/Integrity activities

Preferred