Planner/scheduler - Oxford, United Kingdom - Main Trade Services Ltd

Main Trade Services Ltd

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A new opportunity has become available for a full time works planner for Main Trade Services in Oxford. This role is responsible for overseeing and scheduling the workload of the Operatives and/or Contractors by allocating and organising work through the relevant process.

Main tasks and duties -

Each individual Planner will be responsible for coordinating variable numbers of appointments/or works packages on a daily basis from start to finish ensuring these meet the section specific targets such as the 24 or 72hour appointment.
To be responsible for undertaking daily diary scheduling for numerous Operatives/contractors, producing supplementary documentation as required such as daily run sheet or works specification orders. To deal with all unavailable appointment periods by reorganisation of work to other operatives/contractors and negotiation with tenants as required.
To liaise with Operatives/contractors and operational managers by telephone throughout the day, to ensure that all appointments and target dates are met and key performance indicator targets achieved.
To coordinate the work for operatives/contractors and liaise to ensure that tasks are prioritised and completed effectively within key performance targets.
To monitor, maintain and update electronic/manual appointment diaries to ensure effective management of appointments and ensure target/timescales are met.
To deal, on a daily basis with emergency jobs, nonappointed tasks, variations, followon jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.
To receive back, run sheets/works orders from each operative/contractor on a daily basis, making sure they match with the information entered onto the system the previous day and completing jobs on the relevant system.
To effectively plan, organise, allocate and alter appointments for Operatives/contractors through the appropriate process or system, reporting progress/performance to the Line Manager.

Essential criteria and experience:

Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing (preferably from a housing background)
Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast passed pressurised environment
Demonstrated firm but fair approach to managing, customer services and relationships, whilst maintaining a professional attitude
Excellent organisation and prioritisation skills including managing manual and computerised diaries for teams
Ability to use computer software programmes to ensure validity of data and input relevant data
Ability to develop and present written or verbal information in a clear and concise manner

The successful Works Planner will have demonstrable experience of the following:

Demonstrable ability to produce and communicate technical information verbally and in writing.
Demonstrable proficiency in using a range of IT related systems including Office based packages, with particular focus on Excel.
Good planning and organisational skills to ensure tasks are completed within timescales.
A responsive, constructive and flexible attitude towards working arrangements within a team environment.
Someone who can pay close attention to detail
Previous experience of dealing with customers, preferably within a social housing environment.