Community Assistant - London, United Kingdom - CA Ventures

CA Ventures

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why Novel Student

At Novel Student, we're rewriting the rules of student living - it's not just about en-suite or shared, urban or suburban.

Nope, we're bringing a whole new vibe to the table, a Novel load more

We're all about creating spaces that make you want to strut your stuff in front of your family and friends - properties that'll have prospective students' jaws dropping in awe.

But it's not just about the fancy digs; it's about the vibe inside too.

Internally we're all about fun, openness, and collaboration. We're a melting pot of cultures, and take pride in celebrating each and every one. We're looking for a team that's as passionate about creating stellar student life as we are.

People who are committed to giving the best customer service and creating a real home away from home feel for our residents.

So, if you're ready to dive into a world of vibrant living and unforgettable experiences, Novel Student is ready for you Let's make some memories together.

Your New Role

We are recruiting for a Community Assistant (CA) to join our team and play a key role within our Wick Park Novel Student accommodation in London.

Reporting into the Property Manager, the CA will ensure all customer service, health and safety goals for the building are met or exceeded.

The CA is a natural people-person who understands the importance of customer service.

Your Mission

Promote a 'residents first' culture and ensure their expectations are met.
Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
Checking in and out guests efficiently
Address complaints and breaches of the residence code of conduct with residents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
Identify maintenance needs when inspecting rooms, prior and post check out, to ensure that issues are escalated according to procedure and completed in a timely manner
Supervise and complete housekeeping tasks to ensure that rooms are prepared and cleaned on time, always remaining presentable.

Your Track Record

Passionate about creating a customerfocused environment for residents
Excellent written and verbal communication skills
Ability to plan and prioritise
Strong attention to detail
Positive, professional and enthusiastic attitude
Flexible and adaptable
Proactive nature and ability to work on own initiative
Ability to work in a fastpaced environment
Cleaning Experience

Your Style

Passionate to get the job done
True teamplayer eager to help drive the growth of the business
Selfmotivated and continuously demonstrating the ability to adapt, develop and learn
People person who thrives in a fastpaced environment

Our Promise

A company culture driven by pioneerthinking and talent
33 days holiday (Prorated based on hours worked)
Healthcare Cash Plan

Life Assurance: 2x your basic salary

Pension Scheme (5% matched)
Employee Assistance Program, providing counselling, coaching, support and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues)
Cycle to Work Scheme
Opportunities to learn and grow while building a career within the PBSA industry

Job Types:
Part-time, Permanent

Pay:
£11.44 per hour

Expected hours: 20 per week

Benefits: