Customer Service Advisor - Braintree, United Kingdom - Market 36 Recruitment Ltd

Market 36 Recruitment Ltd

Verified Company

Braintree, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Market 36 Recruitment are currently recruiting for a Customer Service Advisor for our client based in Braintree on a permanent basis.

Roles & Responsibilities:

Responsible for daytoday management of customer requests
Onboarding new customers in partnership with our Account Management team
Providing customers with service status updates and reporting
Manage routing and processing requirements for customer stock
Producing customer invoicing upon completion of service requests
Proactively identify potential issues and problems
Working with all parts of the business to resolve issues & improve service
Providing a firstclass customer experience

Skills, Knowledge & Experience:

Strong analytic and numeric skills
Great communication skills
High level of attention to detail
A strong customer focussed background
Excellent organisational skills
PC literate with strong Excel skills
Responsive to customer issues and escalating as required
Able to understand and share customer feedback and ideas with our Account Management and Sales teams, ensuring the voice of our customers is heard
The ability to forge strong relationships with other departments
Taking pride in providing a great customer experience while being a part of the circular service economy

Working hours are Monday - Friday

In return our client offers a salary of up to £24,690 per annum, with free onsite parking, and 28 days of holiday including bank holiday's which increases with your length of service up to 5 years, Pension Scheme, Death in Service, and Income Continuous Policy.

Job Types:
Full-time, Permanent

Salary:
£24,690.00 per year

Benefits: