Technical Bureau Operator - Glasgow, United Kingdom - City Facilities Management (UK)

City Facilities Management (UK)

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary
£9,670.80

Location
Glasgow
Shift Pattern
Weekend
This is a _permanent_, _vacancy_ that will close _in a month_ at 23:59 BST_. _

The Vacancy

Job Purpose:

The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain's biggest retailers.

This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible.

The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem.

You will also be a key tool for field engineering teams providing assistance as and when it may be required.

Principal Accountabilities:

Triage Refrigeration alarms with a high focus on response times and quality of service
Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible
Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau.
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
Identify and rectify, or escalate, any issues with equipment not set to the agreed specification
Always represent the company in a professional manner and develop a good working relationship with engineers, subcontractors, and store colleagues
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
Work with all colleagues to ensure laiddown standards of quality are maintained
Comply with any other reasonable request or instruction from Bureau Management.

Role Requirements:

PC literate with experience working with all Microsoft packages
Excellent problem solving skills whilst working under a high pressure environment.
The ability to multitask using multiple software programmes simultaneously
Willingness to take on overtime to assist the operations of the Bureau, in particular peak trading through summer months and Christmas etc
Happy to work weekends, on a 5 over 7 day shift pattern
Working on two varying shift patterns between the hours of 7am3pm or 11am7pm
Trustworthy individual with good communication skills and experience within the customer service sector

The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships.

Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies.

The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia.

It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.