Senior Technical Customer Care Advisor - Glasgow, United Kingdom - Dell Technologies
Description
Join us to do the best work of your career and make a profound social impact as a
Senior Technical Customer Care Advisor on our
Technical Support Team in
Glasgow.
What you'll achieve
As a Senior Technical Customer Care Advisor, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit firstclass customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:
Essential Requirements
- Minimum of 2 years of related experience
- Worldclass customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Good understanding of technology and computer based tools/packages
- Strong problemsolving and troubleshooting skills using operational and diagnostic procedures
Desirable Requirements
- Experience with jobassociated databases or software
- Experience within a technology sector or related environment
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do.
If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Application closing date: 25th February 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job ID:
R237810
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.
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