Chinese Mandarin Customer Service for Luxury - London, United Kingdom - Marc and Partners LTD

Marc and Partners LTD

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Unique opportunity

What are we looking for?

Mandarin speaker
Welcoming personality
Motivated to learn, hardworking and positive
Problemsolving skills with own initiative
Excellent organizational skills
Reliable and confident with a mature attitude, strong work ethic and attention for details
Ability to follow through with the tasks

What do we offer?

Friendly and engaging work environment
Meaningful career and salary progression
Varied workday
Central location (Mayfair)

Hours: 40hours/week. Monday to Friday 9:30 am - 6:30 pm (8 hours per day, lunchtime excluded).

Equipment:
Every Marc & Partners' team member is provided with last generation business phone and laptop.

Expenses:
every job-related expense is fully refunded (e.g., travel expenses to visit the properties).

Performance-based reward system: every three months each employee has the possibility to discuss with the Manager their role.

This includes the possibility of a periodic salary increment and reassignment to a new role based on personal preferences and skills.

Holidays: 25 days + bank holidays per annum

The objective of this role is to monitor all the necessary steps so that our landlords are promptly assisted and updated in regard to their properties.

In this role, you will learn how to enhance your customer service knowledge by providing excellent support to our clients.

Customer service is critical to our company's success in order to retain customers and provide more value to them.

Businesses that provide excellent customer service can recoup customer acquisition costs while also cultivating a loyal client base that refers customers and provides testimonials and reviews.

You will be the heart of our company.

You will take your first steps in customer service by:

Responding to landlord requests and questions as soon as possible
Thinking ahead and proposing solutions to problems
Keeping all landlords informed about their properties and the letting market
Managing statements and providing them to owners
Making deals with the owners
Assisting landlords with the refunding of deposits (e.g., deductions process)

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

We are looking for someone who will be able to become a field expert after 6 months or less.

Essential skills and experience:

Fluent in English
Mandarin speaker
Active Listening & Communication
Computer Skills & Management Skills
Customer Service & Interpersonal Skills

Desirable skills (No-essential):

Previous experience in property
Property Management experience

About The Company
Marc and Partners is a dynamic, fast-growing organization, which is rapidly extending its portfolio. We are proud of our track record for achieving strong results for our clients and partners. We value teamwork, handwork, and constant improvement.

Marc and Partners aim to confirm its Employer of Choice nature by offering its employees a motivating environment where its people can meet new challenges by having all the training they might need for their career development.

Check out our Rightmove page to learn more about Marc&Partners LTD

And our Google reviews page

And our Instagram page

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits: