Service Desk Team Lead - Peterborough, United Kingdom - Nigel Frank International

Nigel Frank International
Nigel Frank International
Verified Company
Peterborough, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Service Desk Team Lead - Peterborough - c£40k


Nigel Frank have been retained by a market leading manufacturing organisation to assist their search for a Service Desk Team Lead, in the Cambridge area.


My client have a huge international presence and have been growing from strength to strength over the last couple years, and with this, are looking to expand their IT service team with an additional Service Desk Team Lead.


My client place a huge priority on ensuring employees are able to unlock their full potential, offering access to internal and external training where necessary.

The role offers a hybrid working model.


Role & Responsibilities

  • Responsible for a team of IT Analysts, providing technical expertise and guidance to resolve user issues.
  • Create and publish support documentations and knowledge information.
  • Ensure all targets for the Triage team are met.
  • Perform regular one to ones with team members

Skills & Qualifications

  • At least 2 years experience as a Service Desk Analyst, with experience managing a team of at least 4 analysts.
  • Ability to take ownership of and progress problems through to resolution
  • ITIL foundation or experience of working in an ITIL environment
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