Assistant Box Office Manager - Oxford, United Kingdom - AMG
Description
Venue:
O2 Academy Oxford
Company:
Academy Music Group
Reports to:
Box Office Manager
Working Hours:
Full time, 40 hours per week, one year fixed term contract
Role
The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences.
You will contribute to the effective running of our core business, bepassionate about the entertainment industry and provide ticketing services across a wide variety of live events.
Our Team
About You
Competencies / Skills / Knowledge / Experience
- Experience in a box office environment within the live entertainment industry
- Knowledge in using digital ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Good communication and diplomacy skills
What We Need
- Client and customer service experience
- Enthusiasm for the live events industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser with clear attention to detail
What You'll Be Doing
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain firstrate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Supervise casual box office employees as required
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration
- Reconciliation and cash management
- Maintain ticket stock and Ticketmaster equipment
- Support the Company's charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Equal Opportunities
The Company
Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials.
Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artistsand audiences by hosting unforgettable live performances.
AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation ManagementMore jobs from AMG
-
Maintenance Operative
Manchester, United Kingdom - 3 weeks ago
-
Venue Assistant
Birmingham, United Kingdom - 3 weeks ago
-
Financial Accountant
Brixton, United Kingdom - 2 weeks ago
-
Venue Assistant
Camden, United Kingdom - 3 weeks ago
-
Marketing Executive, Scotland
Edinburgh, United Kingdom - 1 week ago
-
Bar Manager
Oxford, United Kingdom - 3 days ago