Senior Service Desk Technican - London, United Kingdom - Just IT Recruitment

Just IT Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for a the next step in your career?

About the Company:

One of the world's leading Global Executive Search firms is looking for an experienced 2nd line support engineer to join their team as a Senior Service Desk Engineer supporting a full range of IT Infrastructure solutions.

The company is currently undergoing a large cloud migration which will therefore giving you exposure to cloud technology.

The working pattern for this position is 2 days in the office, 3 days from home.

Responsibilities:

You will be responsible for triage, prioritisation and resolution of 1st and 2nd line support calls and when necessary, escalating issues to 3rd parties and the management team
You will help mentor and support the more junior members of the team
Occasional travel within the UK to regional offices will be required

Essential Skills and personal qualities

A strong understanding of Microsoft Active Directory/Group Policies, DFS and Exchange both onpremises and Cloud.
A solid Understanding of network infrastructure and architecture TCP/IP, DNS, DHCP, LAN/WAN, VLAN, Switches and Firewalls.
Previous experience using Zendesk, Service Now or other ITSM Tools