Helpdesk - Dudley - Bridge of Hope

Bridge of Hope

Verified Company

Dudley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a skilled communicator with a passion for helping others? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you

As a Call Handler, you will be the first point of contact for our customers seeking assistance with their inquiries or concerns.

Your primary responsibilities will include:

Answering incoming calls promptly and professionally.
Listening to callers concerns and inquiries with empathy and understanding.
Providing accurate information and assistance to resolve customer issues.
Escalating complex problems to the appropriate department or supervisor when necessary.
Documenting customer interactions and maintaining detailed records of inquiries and resolutions.
Ensuring customer satisfaction by delivering highquality service in every interaction.

Requirements:

Excellent communication skills, both verbal and written.
Strong interpersonal skills and the ability to remain calm and courteous under pressure.
Exceptional problemsolving abilities and attention to detail.
Previous experience in customer service or call center environments is preferred but not required.
Flexibility to work in shifts, including evenings, weekends,

Resourcing Group is acting as an Employment Business in relation to this vacancy.