Customer Care Liaison - Harrogate, United Kingdom - Unity Resourcing

Unity Resourcing

Verified Company

Harrogate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Liaison
Our client is a fast growing business based in Harrogate. This is a fantastic opportunity to join a exciting company that offers excellent benefits and has a supportive culture.

As Customer Care Liaison you will provide support to sales representatives from quote to invoice, ensuring you provide friendly memorable customer service experience to all customers.

Salary is £22,000 p/a plus excellent benefits including 22 days annual leave + stats.

Customer Care Liaison responsibilities include:

Deliver an outstanding customer service experience via communication networks including; telephone, live chat and ticket system.
Actively resolve any issue by contacting the customer to rectify any errors on orders and prioritise orders to ensure their urgency.
Assist with any inquiries, questions, and complaints in an efficient and timely manner.
Process survey requests, invoices and quotes and reports within SLA's.
Ensure an accurate, timely and efficient order process from the point of entry through to dispatchment.
Provide administrative support to the Sales function and administer the returns processes.
Liaise with various departments to ensure the customer is provided with the best level of service.
General office administrative duties such as making enquires, gathering info, data entry, scanning, filing, answering telephone queries etc
Strong communication skills
Proficient IT knowledge
Well organised
Attention to detail
Previous experience in an office based role

For this excellent opportunity please send your CV to Kitty King - Unity Resourcing via the link provided.

Pay:
£22,000.00 per year

Schedule: