Housing Complaints Advisor - London, United Kingdom - Sage Homes

Sage Homes

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Advisor - 6 Month Fixed Term Contract

£32,000 - £35,000 depending on experience

Hybrid

Monday to Friday

About the role:

As Complaints Advisor at Sage Homes, the largest provider of new affordable homes in England,you will be assisting the Customer Service Manager with feedback and complaints processes to resolve issues and continuously improve the service we offer to customers.

This is a 6-month Fixed Term Contract offering hybrid working, including three days a week working in our fantastic Covent Garden office.

What you will be doing:

Administration and processing of expressions of dissatisfaction, complaints and enquiries in a timely manner.
Use relevant IT and CRM systems, including Microsoft Dynamics, Outlook, Excel, PowerBI, PowerPoint, Word, SharePoint, OneDrive and Teams.
Assist the Customer Service Manager with the accurate recording, tracking, monitoring, reporting and analysis of feedback and complaints.
Liaising with Sage colleagues and stakeholders to ensure complaints, Member's enquiries and general enquiries are responded to in a timely manner.
Build relationships with customers, help them with issues, and continually delight them with a positive, customercentric attitude.
Receive and distribute information and communications effectively.
Maintain confidentiality and observe data protection guidelines in line with GDPR

Your Benefits:

We offer a wide range of benefits in return for your dedication and passion

They include:

Competitive salary and discretionary bonus
25 days holiday (not including bank holidays) with an extra day for every year's service (up to 30 days).
A workplace pension scheme, matching personal contributions up to 5%. You'll also receive life assurance for four times your annual salary
Free, confidential onetoone counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
Cycle to Work scheme: letting you save 2640% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
A great social life with regular events and parties
Free fruit and vegetables delivered to your home four times a year
Full access to Perkbox with free and discounted deals all year round

What we're looking for:

Solid experience in customer service within a social housing or private sector development background.
Experience in using complaints systems and processes.
Ability to use IT effectively and quickly.
Ability to use initiative to solve problems independently in a professional setting.
Excellent communicator and have experience in communicating and negotiating with internal and external partners verbally and in writing
Ability to act efficiently and proactively; and make effective decisions within defined decisionmaking processes.
Proactive and take a creative approach to relationshipbuilding and problem solving.
Decisive and able to work at a fast pace.
Have a natural customer focus, a cando attitude and be a champion for the customer.

Get the career you want
We are committed to ensuring you have the best career here at Sage.

As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business.

This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 6 months

Salary:
£32,000.00-£35,000.00 per year

Benefits: