Contract Co-ordinator - Birmingham, United Kingdom - Mitie
Description
OVERVIEW
The role is based out Mitie's Birmingham T2 building.
JOB OBJECTIVES AND TASKS
- Regular contact with the service desk (call handling team)
- Liaise with the regional administrators and thirdparty suppliers for engineers' attendance in line with the contract SLA's.
- Raise purchase orders for contractual works
- Build a relationship with a multi stake holder client
- Creating client reporting packs for the AM
- Obtain Risk and Method Statements for works where necessary.
- Building and developing relationships with regional planners and operations teams including weekly chases of open jobs
- Upload correspondence i.e. work sheets, certificates, quotes onto the database
- Provide excellent customer service to meet the expectations and requirements of both internal and external clients
- Carry out regular checks on job status and close where required.
- Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
- Creating Work Orders from client system onto Mitie systems
- Manage the upload of documentation onto the client SharePoint
- Assist with the monthly financial reporting
WHAT WE ARE LOOKING FOR
- Good organisation and administration skills
- Accuracy and attention to detail
- Excellent communication/interpersonal skills
- Ability to liaise at all levels using tact and diplomacy
- Enthusiastic with positive "can do" approach
- Work well during times of pressure
- Calm nature even temperament
- A knowledge of the hard services and Facilities Management sectors is desirable but not essential
- High level of motivation
- Excellent organisational and planning skills
- Problem Solver
- Ability to multitask
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